Microsoft Word 2016 Expert

Subject: Becoming an Word expert user Unit Standards: 116942 Use a GUI-based word processor to create merged documents (3 Credits) Level 3 258898 Review and create documents using a Graphical User Interface (GUI)-based word processor 7 Credits (Level 3) Pre-requisites: Prior knowledge and skills to: […]

Microsoft Excel 2016 Essentials

Subject: Using Microsoft Excel to produce spreadsheets Unit Standards: 16937 Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets (4 Credits) Level 2 Pre-requisites Prior knowledge and skills to: Mathematical literacy and communication skills at least at NQF Level 1 Operate […]

Microsoft Word 2016 Mastering

Subject: Increasing Efficiency in Using Word Unit Standards: 117924 Use a Graphical User Interface (GUI)-based word processor to format documents (5 Credits) Level 2 119078 Use a GUI-based word processor to enhance a document through the use of tables and columns (5 Credits) Level 3 […]

Microsoft Word 2016 Essentials

Subject: Using Microsoft Word to create and edit documentsUnit Standards: 116938 Use a Graphical User Interface (GUI)-based word processor to create and edit documents (4 Credits) Level 1 Pre-requisites Prior knowledge and skills to: Communication at ABET Level 3 or equivalent Level: Basic Outcomes Word […]

Business Communication Skills

Business Communication Course Outline This course is aligned to unit standard 12153 – Use the writing process to compose texts required in the business environment. Level 4, 5 credits. Duration: 3 Days Course Outline Communication: its nature, scope and purpose A common thread The special […]

Call Centre Quality Assurance Training

Group Structure: This highly practical programme is facilitated to groups of not greater than twelve (12) people. This allows each delegate the opportunity to practically implement what is covered in the training programme and develop processes, tools and templates that can be used on an […]

Presentations For Business

“Make a good impression” Course Description / Overview A two-day version of the Presentation Skills programme by the country’s top presentation skills trainer. Participants will learn how to master the basics of making effective business presentations and will acquire new skills that become a permanent […]

Superior Customer Service

Objectives In today’s competitive markets, normal customer service is not enough. Superior Customer Service will help your organisation to have a competitive edge. Participants share ideas and techniques for more effective interactions with internal and external customers.Here are just some of the many proven benefits […]