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Change Management

Course Outline

This course is based on unit Standard 115407 – Apply the principles of change management in the workplace. It is a NQF level 5 unit std, and carries 10 credits.

Duration

2 Days
A person credited with this Unit Standard is able to demonstrate an understanding of diversity among people and in particular in a specific workforce, the role and importance played by managing change in attitudes, and the attributes of a good change agent in South Africa.

In particular, on completion of this Unit Standard, the learner will be able to:

  • Explain why change management is an important process for organisations to achieve sustainable trading results
  • Identify examples of planned change and reactive change in an organisation
  • Describe a model for effective change management and its management
  • Identify reasons for resistance to change and indicate ways to overcome them
  • Identify the risks inherent in any change management programme and indicate ways to manage them
  • Identify and apply the competencies of an effective change agent

Course Outline

Module 1 Importance of change management to achieve trading results

1.1 The elements of any Change Management (CM) process
1.2 The relationship between CM and sustainability
1.3 Achieving sustainable results by implementing CM.

Module 2 Planned change vs reactive change 
2.1 The factors in planned change processes and their impact on the change process
2.2 The elements of reactive change processes and their impact on the change process
2.3 Analysing examples of each process

Module 3 A model for effective change management and its management 
3.1 A model for effective change management is identified and its various components explained in a written report. 
3.2 Managing each step in the CM process Module

Module 4 Reasons for resistance to change and ways to overcome them

4.1 Outlining and analysing the reasons for resistance to change by people 
4.2 Ways in wh ich resistance to change can be overcome

Module 5 Identifying the risks inherent in any change management programme 
5.1 Identifying various CM risks 5.2 Overcoming CM risks

Module 6 Competencies of an effective change agent

6.1 The competencies and characteristics of an effective change agent  6.2 Applying the competencies and characteristics of an effective change agent

Module 7 The South African Context

7.1 An overview of the South African Constitution in its current form 
7.2 An overview of South Africa`s Bill of Human Rights in its current form 
7.3 Change management practices, particularly in the specific industry selected 
7.4 Personal development and self management 
7.5 The concepts of businesses as going concerns and the profit motive 
7.6 The fundamentals of OT&CM 
7.7 South African history and the diversity of its society


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