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Conflict and Stress Management Course Outline

Level

This course is aligned to unit standard (114226) "Interpret and manage conflicts within the workplace" NQF Level 5 ; 8 Credits

Duration

2 Day Workshop

Course Outline

Chapter 1 Main sources of conflict
1.1 Sources of conflict, including perceptions and assumptions
1.2 Positive and negative characteristics of conflict
1.3 Organisational conflict modes
1.4 Using Transactional Analysis to defuse conflict
Chapter 2 Conflict Management Techniques
2.1 Business Conflict Modes
2.2 Conflict Management Steps
2.3 The Route to Conflict Resolution
Chapter 3 Strategies to Manage Conflict
3.1 Workplace Conflict and the Labour Relations Act
2.2 Conflict Management Steps
3.2 Choosing the Appropriate Strategy
3.3 Adopting and Adapting Action Plans
3.4 Role of Policies and Procedures in Preventing and/or Resolving Conflicts
Chapter 4 Attributes of an Effective Conflict Manager
4.1 Personal attributes of a good conflict manager
4.2 Personal Skills Audit
4.3 Negative Attributes Which Should Be Avoided
Chapter 5 Stress Management
5.1 Stress and Stressors
5.1.1 Diversity
5.1.2 Different value systems
5.1.3 Perception of self
5.1.4 Self worth as a human being
5.1.5 Knowledge of self as a unique individual
5.1.6 Relationships with others financial status
5.1.7 Work position
5.1.8 Health
5.1.9 Mental state
5.1.10 Attitude to change
5.2 Typical Reactions to Stress
5.3 Strategies to Manage Stress in Personal Life and Work Situations
5.3.1 Proactive and reactive stress management strategies
5.3.2 Designing a stress management plan

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