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Emotional Intelligence

Course code: EI - CV

Course Description / Overview

The course includes Emotional literacy – Being real and true to yourself; Emotional fitness – Being clear and getting along; Emotional depth – Reaching down and stepping up; and Emotional Alchemy – Sensing opportunities and competing for the future.
It is presented at NQF level 4 and carries 3 credits. Successful delegates can expect a certificate on completion.

Assigned to

Unit Standard 15233; 3 credits ; NQF level 5;

Duration

3 Days

Delegates

It is recommended that candidates attending the “Emotional intelligence” series have experience at top, senior or middle management levels.
Minimum 6 : Maximum 20

Pre-requisites

Ability to read and understand English at a NQF level 3.

Course Content

Part 1: Unique Potential and Purpose (Personal Effectiveness)
  • Module 1 Introduction to emotional Intelligence
  • Module 2 Knowing Myself
  • Module 3 Self-discovery Toolkit
    • Feedback Self-discovery
    • Temperament
    • Brain profiles
  • Module 4 Achieving what I want
  • Module 5 Programming for Success
Part 2: Heart Currency (Interpersonal Effectiveness)
  • Module 1 Active Listening and Responding
  • Module 2 Managing anger and negative feelings
  • Module 3 Resolving interpersonal conflict
  • Module 4 Awareness and expression of feelings
  • Module 5 Building and maintaining trust
  • Module 6 Enabling others by enhancing their self-esteem and Identity
Part 3: Innovation
  • Module 1 Why is it necessary to change?
  • Module 2 Innovative individuals
  • Module 3 Innovative organisations
  • Module 4 Becoming innovative
Part 4: Towards Coherence And Well-being
  • Module 1 Introduction to holistic well-being
  • Module 2 Personalising the impact of external and internal Demands and stressors
  • Module 3 Vulnerability profile
  • Module 4 Skills building and action planning
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