Advanced Executive PA Skills
This is a 2 day adaptation of our previous 3 day programme and which has been presented across three continents during 2011. The outcomes are designed to better equip the modern executive PA with the management, communications and image skills required to succeed in the fast-paced, high pressured business environment of the 21st century. It is highly participative so that delegates learn from each other as well as from our experienced and professional facilitators.
Session 1: Fine-tune your responsibilities and enhance your management skills set1.1 Leadership
1.2 Your style of leadership
Session 2: Upwards management of your executive2.1Value tests
2.2How we spend our life
2.3Red time and green time
2.5The grid of urgency
2.6Boss – PA priorities
2.7The time bandits
2.12Managing your relationship with your boss
2.13Running the office
Session 3:Be an effective communicator and negotiator – utilising the powers of influence and persuasion3.1Communications
Session 4:Building your strength in relationship management4.1Motivation
4.2Practical motivational forces that you can influence
Session 5:Building your professional identity and image5.1Your telephone image
5.3The telephone army
5.5Answering the telephone
5.6Create an identity for yourself
5.7Ways of listening
5.8Covering for the boss
5.9Further image enhancements
Session 6: Meetings, agendas and minutes6.1What is a meeting?
6.3Are meetings cost effective?
6.4Are there alternatives to meetings?
6.5Types of meetings
6.6Minute taking styles
6.8Your partnership with the chairperson
6.9The role of the secretary
6.10Can the secretary contribute to debate in meetings?
6.11Note taking during meetings
6.12Minute publishing styles
6.14What should be appended to the minutes?
6.15Distribution of minutes
6.17Distribution of agendas
Session 7: Managing your continuous professional development7.1Understanding, learning and training
Session 8:Reducing and managing stress – achieving work/life balance8.1What is stress?
8.2Common causes of stress at work
8.3Effects of stress