Business Communication Course Outline This course is aligned to unit standard 12153 – Use the writing process to compose texts required in the business environment. Level 4, 5 credits. Duration: 3 Days Course Outline Communication: its nature, scope and purpose A common thread The special […]
Group Structure: This highly practical programme is facilitated to groups of not greater than twelve (12) people. This allows each delegate the opportunity to practically implement what is covered in the training programme and develop processes, tools and templates that can be used on an […]
“Make a good impression” Course Description / Overview A two-day version of the Presentation Skills programme by the country’s top presentation skills trainer. Participants will learn how to master the basics of making effective business presentations and will acquire new skills that become a permanent […]
Objectives In today’s competitive markets, normal customer service is not enough. Superior Customer Service will help your organisation to have a competitive edge. Participants share ideas and techniques for more effective interactions with internal and external customers.Here are just some of the many proven benefits […]
Identify potential hazards in the work area. Identifying, removing, reducing and reporting potential hazards Implications of exposure to hazardous substances and hazards Drawing up a health and safety plan Protective clothing Statutory requirements Limiting damage to persons or property in the case of an emergency […]
General office clerks do a little bit of everything, including typing, filing, and acting as a receptionist, answering the phone, and greeting visitors. An office clerk’s job is to make sure that the day-to-day operations of an office run smoothly. This course intends to give […]
This is a 2 day adaptation of our previous 3 day programme and which has been presented across three continents during 2011. The outcomes are designed to better equip the modern executive PA with the management, communications and image skills required to succeed in the […]
“Make a good impression” Course Description / Overview A two-day version of the Presentation Skills programme by the country’s top presentation skills trainer. Participants will learn how to master the basics of making effective business presentations and will acquire new skills that become a permanent […]
Overview Workplace stress is expensive in terms of wasted time, money, productivity, and intellectual investment. It has a negative impact on the business as well as on the individual employee. The impact of workplace stress includes loss of work time, poor performance, mistakes, and miscommunication. […]
Learning Outcomes Indicate the role of a Team Leader ensuring that a team meets an organisation’s standards Identify and keep the records that a team manager is responsible for keeping Apply knowledge of self and team in order to develop a plan to enhance team […]