The complex nature of systems training demands a disciplined and methodical approach to material development. We prefer the tried and proven PADDI process:

Planning: – scoping the project through a workgroup meeting with the client – establish timelines, milestones – agree resource availability and budgets – populate the project plan.

Analysis: – the quality of output at this stage is the most influential on the success of the project. We start with an in-depth analysis of the business processes to ensure complete understanding of the knowledge and skills that need to be transferred and to whom. From a comprehensive needs analysis, we determine learning outcomes, identify critical success factors (CSF’s) and conduct a risk analysis. Client approval is obtained before leaving the analysis stage.

Design: – conceptualize the learning landscape – build programmes/modules around learning outcomes – identify toolkit components most likely to achieve CSF’s – determine the optimal programme structures, given the needs and constraints of the target learners.

Development: – convert raw content into an interactive learning experience for each learning outcome of each programme – quality control to ensure consistency and that all CSF’s are addressed – assemble toolkit components – deliver prototype toolkit for client approval – execute changes – obtain final sign off.

Implementation & review: – hand over the facilitation toolkit for each programme via interactive train-the-trainer sessions with client’s trainers – client trainers to run pilot programme(s) and feedback any required changes to M-Cot – modify as necessary – agree closure of project.