Stress Management

Overview

    • Workplace stress is expensive in terms of wasted time, money, productivity, and intellectual investment. It has a negative impact on the business as well as on the individual employee.
    • The impact of workplace stress includes loss of work time, poor performance, mistakes, and miscommunication. The escalating cost of stress-related illnesses has an often silent, but demoralizing impact.
    • The bottom line is – manage your workplace stress, or else IT will manage your company.
    • Since employees can’t prevent anger, stress & conflict, the most important thing is to learn how to handle or manage them in productive ways.
    • During this Stress Management workshop, we will explore the harmful long-term effects of anger & stress on our mental and physical health and provide suggestions for managing our individual stresses more effectively.

SAQA Alignment: US 15096 – Demonstrate an understanding of stress in order to apply strategies to achieve optimal stress levels in personal and work situations.

NQF level 5; 5 credits

Duration: 1 Day

Target Group: All Employees

Benefits

    • People are healthier, look forward to coming to work, and work better with each other
    • Reduced levels of absenteeism
    • Increased ability to cope under pressure and solve problems
    • Increased levels of productivity with fewer quality or mechanical issues
    • Smoother, more acquiescent work environment
    • An immediate and tangible increase in energy
    • More positive outlook and balanced emotions
    • Word of mouth advertising from satisfied customers

Learning Outcomes

The qualifying learner is capable of:

    • Describing stress in personal life and work situations.
    • Analysing the causes of stress in personal life and work situations.
    • Describing reactions to stress.
    • Applying strategies to manage stress in personal life and work situations.

Course Outline

Stress in personal life and work situations

    • Defining the concept of stress
    • Positive stressors in personal life and own work situation
    • Negative stressors in personal life and own work situation
    • Pressure & Performance – the “Inverted U”
    • Job Conditions That May Lead to Stress
    • Job Stress and Health
    • Early Warning Signs of Job Stress
    • Job Stress and Health: What the Research Tells Us
    • Stress, Health, and Productivity

Causes of stress in personal life and work situations

    • Impact of personal stressors on the individual and an organisation.
    • Impact of societal stressors on the individual and an organisation.
    • Impact of environmental stressors on the individual and organisation.
    • Impact of organisational stressors on the individual and an organisation.
    • The interrelationship of the different stressors

Typical reactions to stress

    • Typical physical, emotional, cognitive and behavioural reactions to positive stress
    • Typical physical, emotional, cognitive and behavioural reactions to negative stress
    • The impact of positive stress and negative stress on health
    • The impact of positive stress and negative stress on work performance
    • The impact of positive and negative stress on interpersonal relationships

Strategies to manage stress in personal life and work situations

    • Theories of stress and coping strategies
    • Proactive and reactive stress management strategies
    • Stress Diary – Identifying sources of short-term stress
    • Designing a stress management plan to maximise optimal stress levels

Anger Management

    • Channelling anger into performance
    • Reframing
    • How Good Is Your Anger Management?
    • Manage Your Anger Constructively
    • Dealing with Difficult People